As many of you are aware, Samsung has announced a voluntary recall and exchange program on certain Galaxy Note7 devices. This action is being done in cooperation with the U.S. Consumer Product Safety Commission (CPSC), an agency in charge of protecting the public from unreasonable risks of injury or death associated with the use of certain consumer products.
The affected Galaxy Note7 devices were sold in the U.S. before September 15, 2016. To date, Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down, and immediately exchange it using our U.S. Note7 Exchange Program.
Through the U.S. Note7 Exchange Program, you can:
- Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC; or
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 Edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a refund.
Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit, or bill credit from select carrier retail outlets.
Note: The battery cell issue applies only to the Galaxy Note7 sold in the U.S. before September 15, 2016.
For more information on the hazards this device poses, or information on how to safely exchange this product, please visit the CPSC’s website at http://www.cpsc.gov/en/Recalls/2016/Samsung-Recalls-Galaxy-Note7-Smartphones/